Alcotraz

General 22

• I'm thinking of booking but want to know what is included?
• What is the cost?
• Can we just walk in or is it reservations only?
• Do you offer food?
• How long does the experience last?

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Drinks / Alcohol 14

• Do we buy drinks at the bar?
• Can I bring opened bottles of alcohol?
• How many drinks are included?
• Can we bring non-spirits, like wine or beer?
• Do we get back any alcohol we don't drink?

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COVID 1

• What happens if we test positive for COVID-19 before our experience?

Buying 15

• How do I check if you have availability?
• What can I do if there are not enough tickets available for the experience that I want to buy for?
• Do you offer anything special for the birthday person (hen/stag)?
• If there are any late cancellations can I be informed?
• Any deals/discounts on group bookings?

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General 16

• How do I add more people to my existing booking?
• Can we merge bookings/sit together?
• If I book separate can I be sat with my friends/another group?
• Can I check my booking time?
• I have not received my tickets or confirmation email through yet.

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General 3

• I'd like to make a complaint following my recent visit to Alcotraz
• How do I call you?
• I have been charged twice by mistake