General

I'd like to make a complaint following my recent visit to Alcotraz
We are sorry to hear your experience was an unhappy one. We are always trying to improve, so please get in touch and share more details by emailing thewarde...
Fri, 5 Nov, 2021 at 10:19 AM
How do I call you?
Our phone line is only manned from 10:00 am to 2:00 pm Monday through Friday and can be accessed if your booking is within 48 hours. However, no matter your...
Mon, 15 Apr, 2024 at 2:58 PM
I have been charged twice by mistake
If you have booked twice by mistake, please email thewarden@alcotraz.co.uk and include the Location you have booked for, as well as the Design My Night Book...
Fri, 5 Nov, 2021 at 10:18 AM