General

How do I add more people to my existing booking?
It is certainly possible to add more inmates onto a sentence, assuming we have availability inside the Penitentiary for your specific date and time.  Th...
Tue, 29 Mar, 2022 at 6:42 PM
Can we merge bookings/sit together?
Absolutely! Just ensure you and your accomplices arrive together as a group and it will be no problem seating your gang together. 
Mon, 1 Nov, 2021 at 2:32 PM
If I book separate can I be sat with my friends/another group?
If you are looking to book separately, it should be no problem to seat you with the rest of your accomplices. If the names on the booking vary, please forwa...
Fri, 15 Jul, 2022 at 11:03 AM
Can I check my booking time?
The time of your booking will be located on your tickets which you would have received via email from designmynight.com.  If you are still struggling to lo...
Fri, 5 Nov, 2021 at 10:13 AM
I have not received my tickets or confirmation email through yet.
Please check your junk folder on the date you booked as tickets would have been sent. These would be coming from our ticketing provider's email, designm...
Fri, 5 Nov, 2021 at 10:15 AM
I can no longer make my booking and need to cancel.
Unfortunately we are unable to refund or cancel bookings, however, it is possible to move your booking to another day if we are given appropriate notice dep...
Thu, 8 Feb, 2024 at 1:40 PM
How do I move or change my booking location, time or date?
It is possible to move your booking to another day if we are given appropriate notice depending on your group size. If your group is 5 or less, please provi...
Thu, 8 Feb, 2024 at 1:42 PM
Please can I amend my booking and get a part-refund?
Unfortunately we are unable to refund, part-refund or cancel bookings, however, it is possible to move your booking to another day if we are given appropria...
Thu, 8 Feb, 2024 at 1:43 PM
Can I extend my Alcotraz Vouchers?
We are able to extend voucher validity on occasions. To check whether this is possible, please email thewarden@alcotraz.co.uk and include your Voucher Numbe...
Fri, 5 Nov, 2021 at 10:16 AM
Do I need to show proof of COVID Vaccine or negative test?
No this is not a requirement of entry.
Mon, 1 Nov, 2021 at 2:34 PM