Unfortunately we are unable to refund, part-refund or cancel bookings, however, it is possible to move your booking to another day if we are given appropriate notice depending on your group size. If your group is 5 or less, please provide 48 hours notice prior to your visit. If your group is 6 or more, please provide 96 hours notice prior to your visit. Any purchases made individually will be treated as part of the wider group that they were looking to attend with. If you happen to make your booking within this time period then unfortunately an exchange is not possible. If the appropriate notice applies to your group size then please email thewarden@alcotraz.co.uk to complete an exchange. Please also include the Location you have booked for, as well as the Design My Night Booking Number or Voucher Number too.